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The majority of Shopify apps aim to help Shopify store owners increase sales and improve the customer experience. The best free live chat apps for Shopify, for example, allow customers to connect with store owners or customer service in real time. In addition, they allow businesses to offer quick and convenient customer support, to answer questions and resolve issues quickly.
In this article, we will review the best free applications and compare their features. We'll also look at the criteria for choosing the best live chat application. So, without further ado, let's get started.
If you want to increase your company's sales, the applications below can help you achieve that goal.
Intercom is one of the best free live chat apps for Shopify. It allows businesses to engage and communicate with their users in real time. In addition, it offers a full suite of features for customer support, marketing, and sales, all integrated into a single platform.
Intercom users generally appreciate the ease of use of the platform, as well as its advanced features. However, some note that cost can be a barrier for small businesses.
Gorgias is a customer service application that centralizes all customer interactions in a single interface. It offers advanced features to manage support requests, automate responses and provide a personalized customer experience.
Gorgias users appreciate the ease of use of the platform, as well as the centralization of customer interactions and the automation of responses.
Do you have a clothing store on Shopify? You might be interested in our article on the 8+Best Shopify Apps for Clothing Stores.
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Zendesk Live Chat is a powerful live chat application that integrates with the Zendesk customer service platform. It offers advanced features such as chatbots and triggers. In addition, it integrates with other tools such as Slack and Salesforce.
Zendesk Live Chat scores 4.2/5 on the Shopify App Store
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Tawk.to Live Chat is one of the best free live chat applications for Shopify . What's more, offers a range of features, including:
It also integrates with a range of other customer support platforms, making it a versatile option for e-commerce sites.
Tawk.to Live Chat is a popular option among Shopify store owners. In addition, many users praise its ease of use and range of features. Some users have reported issues with the app's customer service, but overall, it's a solid choice for a free live chat app.
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Re:amaze is a comprehensive customer engagement platform that provides companies with the tools they need to manage customer interactions. This takes into account:
With Re:amaze, Shopify store owners can track conversations across channels and automate workflows. They can also gain insights into customer behavior and preferences to improve their experience. This app allows for customization of the chat widget, integration with Shopify, and more.
Customers appreciate the platform's ease of use and the ability to manage multiple channels from a single dashboard. However, some users have reported slow response times from the support team, and others find the interface complex or confusing.
Re:amaze receives positive reviews from users.
If you're looking for alternatives to Shopify to offer your services at a lower cost, you might find the article on the 9+Best Free Alternatives to Shopify in 2023 useful.
When choosing a live chat app for your Shopify store, there are several factors to consider. Here are the criteria we used to evaluate the apps:
The application must be easy to install, configure and use for both store owners and customers.
The app you choose should have a variety of useful features, such as chatbots and integrations with other tools.
It should integrate seamlessly with Shopify, allowing you to manage your live chat from the platform.
It is important that the application offers reliable and responsive customer service to ensure that any problems or questions are resolved quickly.
Now that we've looked at the 5 best free live chat apps for Shopify, let's compare them:
When it comes to features, each app offers something unique. For example, Tidio has a chatbot that can be used to automate certain tasks, while Zendesk Live Chat offers pre-chat forms and chat ratings. Facebook Messenger Chat Box is ideal for businesses that already have an active Facebook page and audience.
Tawk.to Live Chat is known for its personalization options. On the other hand, Re:amaze offers a unified inbox that combines customer conversations from different channels, including email, social networks and live chat.
Integration with Shopify is a crucial factor when it comes to choosing a live chat app. All of the apps on our list integrate with Shopify, but some offer better integration than others. For example, Tidio and Tawk.to Live Chat allow you to see the customer's cart and purchase history directly from the chat window.
Zendesk Live Chat integrates with Shopify's order API, allowing you to see order details and customer information. Facebook Messenger Chat Box and Re:amaze both offer basic integration with Shopify, but don't have as many advanced features as the other apps.
Live chat apps are essential for Shopify stores looking to provide great customer service and increase sales. Our top 5 free live chat apps for Shopify include Tidio, Facebook Messenger Chat Box, Zendesk Live Chat, Tawk.to Live Chat and Re:amaze. Each app has its unique features and benefits, and the best choice depends on your specific needs and preferences.
In addition to the aforementioned Shopify applications, Minea is a comprehensive solution that can help grow your online store via profitable product research. In addition, Minea offers a free plan to get started at $0 per month.
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No, each application has its own features and limitations. It is important to check the features carefully before choosing an application.
Yes, most free live chat apps for Shopify have limits on the number of live chats you can have per month. If you plan to have a large volume of live chats, you may need to opt for a paid version of the app.
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